ru778 Privacy Policy
ru778 takes the protection of your personal information seriously. Read this policy to learn what data we collect and how we protect it.
Introduction & Purpose
ru778 (referred to here as "we") is an online platform providing Live Casino, Sports Betting, Slots, and Lottery services for players in Myanmar. By visiting our website ru778.vip or creating an account and using our services, you are considered to have accepted the terms of this Privacy Policy.
The purpose of this policy is to clearly explain what personal information we collect, how we use it, how we share it with relevant parties, and how we protect your data. This policy applies to all services we provide.
1. Information We Collect
When you use the ru778 platform, we may collect personal information in the following categories —
Information you provide directly
- Name, date of birth, and address
- Email address
- Information entered during account registration
- Payment and deposit/withdrawal details (KBZPay, Wave Money, AYA Pay, bank transfer)
- Identity documents and national registration card (provided during age verification)
- Enquiries or complaints submitted when contacting us
Automatically collected information
- IP address and technical data relating to your computer or mobile device
- Browser type and screen resolution
- Time, duration, and navigation paths of visits to the website
- Gaming records (games played, settlement amounts, results)
- Data obtained from cookies and similar tracking technologies
2. How We Use Your Personal Information
We use your personal information for the following purposes—
To provide our services
We need your data to manage your account, confirm deposit/withdrawal transactions, apply bonuses and credits, and handle VIP level management.
To verify security and legitimacy
We use your personal information for identity verification (KYC — Know Your Customer), fraud prevention, stopping financial crimes, and confirming that users are 21+.
To provide customer support
When assisting you via 24/7 Burmese-language Live Chat or email, we may need to access your customer history.
To improve the website
We analyze data to understand how users use the website so we can improve the platform's user experience and game variety.
3. Cookies and Tracking Technologies
The ru778 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser, and we use them for the following purposes—
- To maintain your login session
- To remember language and regional settings
- To keep both gaming and payment secure
- To analyze website activity
You can block cookies from your browser settings, but please note that doing so may cause some website features to not work properly.
4. Data Sharing with Third Parties
We will not sell or rent your personal information to any third-party company. However, we may need to share data in the following cases to keep our services running—
Payment service providers
When processing payments through KBZPay, Wave Money, AYA Pay, or bank transfer services, we share only the minimum data necessary to work with the relevant financial service providers.
Technology service providers
Our technology partners responsible for website hosting, data storage, and software support are only permitted to handle personal data according to our instructions.
Legal obligations
Where data disclosure is required by law or by a legitimate government request, we will comply with that legal requirement. In such cases, we will notify you in advance wherever possible.
5. Data Security Measures
We apply technical and organizational measures to protect your personal information—
- All data transmission and storage is protected with SSL (Secure Socket Layer) and TLS (Transport Layer Security) encryption
- Your payment information is not stored directly in the database; it is handled using secure token technology
- Staff access to data is restricted under a "need-to-know" policy
- The website undergoes regular security audits
- Additional account login protections are explained on the login page
However, we acknowledge that no encryption technology on the internet is 100% impenetrable. Even though we apply technical safeguards, if a security breach occurs, we will act immediately and notify you within a short period of time.
6. Data Retention Period
We will retain your personal information for as long as necessary to provide our services, or for the period specified by law. After that period, it will be securely deleted or anonymized.
Players' payment and deposit/withdrawal records may be retained for a longer period for financial audit purposes.
7. Your Rights
As a player who has provided us with your data, you have the following rights—
Right to Access
You can ask us what personal data we hold about you and request a copy of it.
Right to Rectification
If any personal data we hold about you is incorrect or incomplete, you can request that we correct it.
Right to Erasure
You can request that we delete personal data that is not required to be retained under any legal provision. Please note that if you request deletion, some services may need to be suspended.
Right to Restrict Processing
You can request that we restrict the processing of your data while a decision on deletion is still pending.
To exercise these rights, you can contact us via Live Chat (24/7) or at [email protected]. We will act on your request promptly once it has been properly verified.
8. Child Protection
ru778 services are only available to players aged 21+. We do not intentionally collect personal data from minors (under 18) and will not invite them to access our services. If we become aware that a minor has accessed our platform, we will immediately delete their data and suspend the relevant service.
9. Policy Updates
This privacy policy may be updated from time to time in line with improvements to our services and technology. For significant changes, we will post a notice in a prominent place on the website, and the date of the latest revision will be recorded at the top of this policy. Continued use of the website after any changes are made will be taken as acceptance of the updated policy.
10. Contact Information
If you have any questions, requests, or concerns about this policy, you can reach us through the following channels—
- 24/7 Live Chat on the website
- Email: [email protected]
Please note that we will process your personal data-related requests after verifying your identity.